eXaudios discovered human voice intonations are the key to unlocking and understanding human moods, attitudes and emotional profile.
Based on 16 years of research, our company developed unique capabilities of extracting a full spectrum of emotions from peoples’ voice in real-time as they speak.
These exceptional capabilities translates into groundbreaking solutions that transform marketing, service & sales - boosting contact center performance like no other solution in today’s market.
eXaudios solutions radically improve contact center performance and boost their
sales & customer satisfaction figures by decoding and measuring caller & agent intonations
- offering clear analysis and action points to both agent and supervisor during
and throughout customer interaction. Live field installations in various call centers
around the world have been boosting contact center performance by more than 30%.