Maginify Product Suite
With more than 30% proven performance acceleration at installations world-wide,
eXaudios Maginify Suite allow call-centers to decipher callers' "intonation code"
and their emotional significance in real-time. Maginify converts these understandings
– throughout the length of the call - into executable recommendations and decision
points to boost agent sales and service performance.
– an agent application that discovers callers' emotional
characteristics analyzes their emotional attitude, points to their level of involvement
in the call and reveals possible hidden agendas. Maginify Assistant allows call
center agents to know what type of customer they are facing and recommends them
specific courses of action to improve call performance in real time - as they speak.
– A supervisor application that aggregates and monitors
numerous independent agent calls in real time and follow their effectiveness. Using
same intonation analysis technology Maginify Supervisor assesses agent performance
and attitude based on agent voice in relation to caller and alerts supervisor before
they escalate. Maginify Supervisor enhances call center operations by providing
supervisors with clear real time picture of on-going shift and. Maginify suite provides
agent guidance as the call progresses and helps the agent focus on customers' cooperation
levels (buying mood). For example, once Maginify identifies the level of cooperation
in a sales call, Maginify recommends the right script to fit the customer type with
immediate top line, bottom line and customer satisfaction results.
Implementers of Maginify in call centers should expect to reap the following benefits:
- Significantly boost closing rates
- Improve agent effectiveness and service quality.
- Reduce fraud by identifying callers with potential business risk.
- Increase monitoring and control of daily operations.
- Increase customers’ satisfaction.
The MagInify Product line includes the next Products: